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Exclusive
Migration – Client Services Exclusive
Migration will only ever provide honest advice, even where this includes
negative feedback in relation to the prospect of a visa application. Once an assessment has been made, the
client will decide whether or not to pursue with the visa application. If in the opinion of our Registered
Migration agent a client’s chances are not seen to be realistic, at our
client request, Exclusive Migration is able to provide the client with a
realistic plan for an application
for migration to Australia in the future. We
cannot guarantee visa success or approval as this decision can only ever be
made by the Department of Immigration and Citizenship (DIAC). We can only ever assess each case on its
merits with the information provided and give a professional opinion on the
likelihood of success. Migration
Legislation changes frequently and therefore we cannot be held responsible
should these laws change and adversely affect a client’s position. We will however, update clients at all
times of material changes which may affect or alter advice given. In
addition to meeting the high standards as required in the Migration Agents
Regulations 1998, Exclusive Migration has put in place these additional
client service standards. This charter
sets out our commitment to provide you, our clients, with a high level of
service. We regularly review our
service charter for ongoing relevance and effectiveness. We aim to maintain an open and accountable
organisation with a strong client focus. It
also explains the steps you can take if our service standards are not
met. Your comments on our service –
whether they are complaints, compliments or suggestions – help us improve our
service delivery and the way we go about our business. The
ways in which you can tell us what you think about our services are detailed
in this service charter. We welcome
your comments and suggestions on how successful we are in meeting our
standards. Service Charter v When you deal
with us, our staff will be honest, fair,
courteous, helpful and professional. v We will respect our client’s confidentiality. v We will provide a prompt, accurate and relevant
response to your enquiry. v We will provide contact names and details in our
communications to enable you to contact the person most suited at Exclusive
Migration to assist you. How do we measure and monitor our performance? v We will use your feedback to monitor and improve our
performance. v Regularly review the terms and effectiveness of this
charter. How do I make a suggestion or a complaint? You
can write to us at: Springwood Qld
4127 Or
You
can email us at: info@exclusivemigration.com.au |
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